Issue a refund

Refunds live in the order's Order actions menu on the Manage tab — the Issue refund action. It's available on paid card orders (Stripe or Square processed) and only to workspace owners and admins: team members can work the queue, but they can't move money. Cash orders are refunded from the drawer at the register, not through this action.

1. 1Open the order in Manage and choose Issue refund.
2. 2Refund everything, or enter a partial amount (a comped item, a missing side).
3. 3Card refunds go back to the customer's original card. A full refund marks the order refunded, and — for an order that isn't already completed — also moves it to Cancelled (a refunded order you've already completed stays completed in your history, just marked refunded).

• •Cash orders — there's no card to refund; hand the cash back from the drawer. See How refunds affect your balance for the money mechanics.
• •Safety — refunds are idempotent (a double-click can't refund twice) and every refund is written to an audit log with who did it and how much.