What happens if a subscription payment fails
Updated July 4, 2026
Cards expire and renewals bounce — it happens. KitchenRush is deliberately gentle about it: a failed subscription payment puts your account past due, and your website and ordering stay fully live while you sort it out.
- Open Billing — the status badge shows the past-due state.
- Use Manage payment & invoices to update the card on file.
- Stripe retries the charge; once it succeeds your status returns to active.
Heads up: Don't leave it indefinitely — an account that stays unpaid will eventually pause, the same way an expired trial does. Fixing the card while you're past due avoids any interruption at all.